Refund policy

Return & Refund Policy

At Alpha Wholesale Trading Co., we are committed to providing quality products, competitive wholesale pricing, and reliable customer service.

Toys & Novelties

Due to the nature of wholesale pricing and bulk orders, all Toys & Novelties sales are considered final. We do not accept standard returns or exchanges for wholesale purchases.

If you experience any issues with damaged, defective, missing, or incorrect items, please contact our Customer Care team. We will review your concern and work with you toward an appropriate resolution.

Frozen & Ice Cream Products

Frozen products are shipped using specialized refrigerated truck delivery to maintain product quality.

Due to their perishable nature and temperature-controlled shipping requirements, frozen products are not eligible for standard returns.

Any concerns regarding product condition, delivery, or refund requests must be discussed with our Customer Care team for review.

Order Issues & Refund Requests

If there is an issue with your order, please contact us within 48 hours of delivery, whenever possible, with your order number, a description of the issue, and supporting photos if applicable.

All refund or replacement requests are reviewed individually. Any approved resolution will be communicated by our Customer Care team.

This policy does not limit any rights or remedies required by applicable law.